Entries Tagged as ‘Customer Service Hero’

May 8, 2008

Their Future’s So Bright…

The Optometric Cafe across from my office in Beverly Hills was fixing my sunglasses for free (several times) months before I was actually a paying customer. They saw me as a potential customer, and possibly believed in word of mouth enough to service me gratis. I’ve since purchased two pair of pricey sunglasses from them [...]