The relationship between consumers and commercial interests is experiencing a vibrant rebirth of what we’ve come to know as customer service.
Brands like Zappos and websites like GetSatisfaction.com are proving that customer service is the new marketing.
The consumer will ultimately benefit. And businesses will too, but not before slogging through a Darwinian obstacle course that will [...]
Entries Tagged as ‘Who Am I?’
April 25, 2008
Customer Service Renaissance
October 21, 2007
Separation of Church and State
Really, this is just an excuse to test posting video on my new wordpress. Expect to see a lot more Bill Maher on this blog, btw. The Real Time monologues trend on the limp side, but the New Rules and subsequent rants are razor sharp nuggets of pure gold.
P.S. Am I [...]
October 21, 2007
My Name Is Kirk…
… and I’m an Agnostic.
1. a person who holds that the existence of the ultimate cause, as God, and the essential nature of things are unknown and unknowable, or that human knowledge is limited to experience.
(I would lean towards the latter in that definition, adding: “…limited to experience and proven scientific fact rather than fear-based [...]
